Terms and conditions

Introduction 1.1. These Terms of Service (“Terms”) govern your access to and use of the website, services, applications, and other products provided by Front Porch Convo (“Front Porch Convo,” “we,” “us,” or “our”) at https://www.frontporchconvo.com (the “Site”) and any related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.
Eligibility 2.1. You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract in your jurisdiction. Use of the Services is void where prohibited by law.
Accounts, Registration and Security 3.1. Account Registration. To access certain features of the Services, you may be required to register for an account and provide certain information. You agree to provide accurate, current, and complete information and to maintain and promptly update your account information. 3.2. Account Access. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any breach of security. 3.3. Account Termination. We reserve the right to suspend or terminate accounts, refuse service, or remove content in our sole discretion, without notice, for any reason, including if we believe that you have violated these Terms.
Services and Acceptable Use 4.1. Services. Front Porch Convo provides community engagement, discussion facilitation, content and resources related to [community conversations, events, and related remote services]. We may modify, suspend, or discontinue any part of the Services at any time without liability. 4.2. Acceptable Use. You agree not to use the Services to: a) engage in illegal activity; b) transmit unlawful, defamatory, obscene, abusive, or threatening material; c) infringe any intellectual property or proprietary rights of others; d) upload or distribute malware or any harmful code; or e) interfere with the operation of the Services or attempt to gain unauthorized access to the Services or related systems or networks. 4.3. Monitoring. We reserve the right (but do not assume the obligation) to monitor user content and activity on the Services and to remove or refuse to distribute any content that, in our sole discretion, violates these Terms.
Content 5.1. User Content. “User Content” means any content you submit, post, upload, or otherwise make available through the Services. You retain ownership of your User Content, subject to the license you grant below. 5.2. License to Use. By posting User Content, you grant Front Porch Convo a worldwide, royalty-free, non-exclusive, transferable, sublicensable license to host, store, use, reproduce, modify, publish, translate, distribute, and display such User Content for the purpose of operating and improving the Services and providing the Services to you and other users. 5.3. No Responsibility. We are not responsible for User Content and do not guarantee the accuracy, integrity, or quality of User Content. You are solely responsible for your User Content and the consequences of posting it.
Intellectual Property 6.1. Ownership. All intellectual property rights in the Services, including but not limited to text, graphics, logos, images, trademarks, software, and other materials, are owned by Front Porch Convo or its licensors and are protected by applicable intellectual property laws. 6.2. Limited License. Subject to your compliance with these Terms, Front Porch Convo grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your personal or internal business purposes. Any other use is prohibited without our prior written consent.
Payments, Fees and Refunds 7.1. Fees. Use of certain features or services may require payment of fees. You agree to pay all applicable fees in accordance with the terms presented to you at the time of purchase. 7.2. Billing. You authorize us (or our payment processor) to charge your chosen payment method for all fees incurred in connection with your account. You are responsible for providing accurate and current billing information. 7.3. Refunds. Refund policies are set forth in the applicable purchase terms or as otherwise communicated at the time of sale. Unless otherwise stated, fees are non-refundable.
Third-Party Services and Links 8.1. Third-Party Links. The Services may contain links to third-party websites, services, or resources. These links are provided for convenience only. We do not endorse and are not responsible for the content or practices of third-party sites. 8.2. Integration. If you connect third-party accounts (e.g., Stripe, Zapier) to the Services, you authorize us to access and use information from those accounts as permitted by the third-party’s terms and your authorizations.
Privacy 9.1. Privacy Policy. Our collection and use of personal information are governed by our Privacy Policy, which is incorporated herein by reference. By using the Services, you consent to our collection and use of personal information as described in the Privacy Policy.
Warranties and Disclaimers 10.1. No Warranty. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. 10.2. No Professional Advice. The Services are for informational and community purposes only and do not constitute professional, legal, tax, medical, or other advice. You should consult a qualified professional for such advice.
Limitation of Liability 11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FRONT PORCH CONVO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 11.2. CAP ON LIABILITY. EXCEPT FOR LIABILITY ARISING FROM OUR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR VIOLATIONS OF THE INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO FRONT PORCH CONVO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Indemnification 12.1. You agree to indemnify, defend, and hold harmless Front Porch Convo and its officers, directors, employees, agents and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of and access to the Services; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any claim that your User Content caused damage to a third party.
Termination 13.1. Termination by You. You may terminate your account at any time by following the account cancellation procedures in the Services. 13.2. Termination by Us. We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. 13.3. Effects of Termination. Upon termination, the rights and licenses granted to you will immediately cease. Any provisions of these Terms which by their nature should survive termination shall survive, including Sections 5 (Content), 6 (Intellectual Property), 10 (Warranties and Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), and 14 (Miscellaneous).
Governing Law and Dispute Resolution 14.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to conflict of law principles. 14.2. Dispute Resolution. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its rules, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. 14.3. Small Claims. Notwithstanding the foregoing, either party may bring an individual action in small claims court.
Modifications to Terms 15.1. We may modify these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms on the Site and indicating the date of last revision. Your continued use of the Services after such notice constitutes your acceptance of the updated Terms.
Notices 16.1. Notices to You. We may provide notices to you by posting on the Site, by email to the account email address you provided, or by other communications through the Services. 16.2. Notices to Us. You may send notices to Front Porch Convo at: tahra@frontporchconvo.com.
Text Message Communications Consent
By providing your phone number and booking a session with Front Porch Convo, you consent to receive appointment-related text messages from us. These messages may include appointment reminders, confirmations, cancellations, and rescheduling notifications.
Message and data rates may apply. You have the right to opt out of receiving these text messages at any time by replying STOP to any message you receive.
We respect your privacy and handle your contact information in accordance with our Privacy Policy.
Assignment 17.1. You may not assign or delegate your rights or obligations under these Terms without our prior written consent. We may assign these Terms and our rights and obligations without your consent to an affiliate or in connection with a merger, acquisition, change of control, or sale of substantially all of our assets.
Severability 18.1. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.
Entire Agreement 19.1. These Terms, together with our Privacy Policy and any other legal notices or terms posted on the Site, constitute the entire agreement between you and Front Porch Convo relating to the Services and supersede all prior or contemporaneous communications and proposals.
Contact Information 20.1. If you have questions about these Terms, please contact us at: tahra@frontporchconvo.com.

Acknowledgment By using the Services, you acknowledge that you have read and understood these Terms and agree to be bound by them.